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We're here to help.
Pick a quick link below, scroll the troubleshooting list, or just write to a human. Most replies go out within one business day.
Download the latest .dmg
Signed and notarized for macOS 15+.
Manage your licence
See your key and devices, or free a slot. Sign in with your purchase email.
Reset the Dock
DockLockr always unlocks the Dock when it quits.
Talk to a person
Send the details (your macOS version, what you tried, and what you saw) and we'll get back fast.
Troubleshooting
Open System Settings → Privacy & Security → Accessibility, and make sure DockLockr is in the list and toggled on. If it's already there, toggle it off and on again. DockLockr needs Accessibility access to lock and unlock Dock changes.
Click the DockLockr icon in the menu bar and choose “Enter License…”, paste the key from your purchase email into Settings → License, and click “Activate.” Can't find the email? Your key is in the customer portal (polar.sh/docklockr/portal) — sign in with the email address you bought with.
Open DockLockr on the old Mac, go to Settings → License, and click “Deactivate This Device.” Then install DockLockr on the new Mac and enter your licence key — it'll take the freed slot. If the old Mac is gone or won't start, free its slot in the customer portal (polar.sh/docklockr/portal) instead: sign in with your purchase email and deactivate it there. A licence allows up to three active devices at any time.
Open Terminal and run `killall Dock` (without quotes). macOS will rebuild the Dock fresh in a second. DockLockr is supposed to unlock everything when it quits, so if you ever see this, please send us a quick note — we'd like to know.
Yes. The Dock locks apply system-wide and persist across Spaces and Stage Manager states. If you toggle Pin Dock to Screen, DockLockr will remember the chosen display even when you move between Spaces.
DockLockr 1.0 is Apple Silicon only. We made this call to keep the app small, fast, and reliable on modern Macs.